Shipping & Returns 

delivery

Mattress in a Box – how & when you can get it 

01

Free Delivery


Free Delivery

All mattresses sold at BedInaBoxShop.com.au come with Free Delivery, Australia wide.

If in stock, mattresses are dispatched from our Melbourne warehouse and will be delivered to you based on the estimated delivery times below: 

  • Melbourne metro within 3 business days of dispatch.
  • Sydney & Canberra metro within 10 business days of dispatch.
  • All other areas within 14 business days of dispatch.
Within 1 business day of when your order is placed, we will contact you by either phone or email confirming your order has been received and is booked in with your area’s third-party delivery partner. Once dispatched, the third-party delivery partner will send you, via sms and email, a link so you can track the shipment.
 
IMPORTANT

  • The delivery service is to the Front Door of a Ground Floor dwelling ONLY. Depending on your location/delivery address you may be asked to help the driver to unload the mattress from the back of the truck/ute/van. If you require the mattress to be taken inside, upstairs or you cannot provide help at the time of delivery then please let us know immediately on receipt of this order so we can look into what other services are available in you location. Please note, other delivery services may have a delivery cost and we will inform you of this before it’s confirmed on you order.

  • Business days are defined as Monday to Friday & exclude public holidays.

  • Due to Covid-19 restrictions and high demand across all delivery networks the average delivery times quoted above may take longer then expected and we apologies if you receive any delays in receiving your order.

02

Returns

All mattresses sold at bedinaboxshop.com.au come with a 30 or 100 Night Trial period. The trial period for each mattress is listed on the individual product pages.  

If you are not happy with the mattress for any reason within the mattresses qualifying trial period, you can swap it over for another mattress in our range or return it and get a full refund.  

All returned mattresses are donated to our charity partner the Salvos to help those in need. 

Return shipping is free in all Metro location (Melbourne, Sydney, Canberra, Brisbane, Gold Coast, Adelaide, Hobart & Perth). If you are outside these metro locations, we will try to locate a charity in your area who can pick up your mattress. If we are unable to locate a charity that services your area, then you will need to arrange at your cost, to get the mattress to them or to a nominated depot in your closest metro location. 

As all 30/100 Night Trial returned mattresses go to charity, to live another life, they must be in an as-new condition with no damage, stains, marks or rips. All the customers should retain the original packaging of the mattress at least for 100 nights to use it during the return process.  We highly recommend using a mattress protector with your mattress.

If you choose to swap over the mattress, then you will need to pay the difference in price if it is more expensive alternatively we will refund you the difference in price if it is cheaper.

Please note the trial is limited to one mattress swap or return per household, delivery address or order. If you need to purchase multiple mattresses, we recommend buying one first to make sure you are happy then placing another order.  

If you would like to swap or return your mattress, please email [email protected]  

03

Live Chat

Need additional info on our products or services? Our online Live Chat team is available 7 days a week from 9am to 10pm. Talk to us on LiveChat today.