Shipping & Returns 


Mattress in a Box – how & when you can get it 


Free Delivery

All mattresses sold at come with Free Delivery, Australia wide. 

If in stock, mattresses are dispatched from our Melbourne warehouse within 1 business day and will be delivered to you based on the estimated delivery times below: 

  • Melbourne metro within 3 business days 
  • Sydney, Adelaide & Canberra metro within 7 business days 
  • All other areas within 13-15 business days from the dispatch day

Within 1 business day of when your order is placed, we will contact you by either phone or email confirming your order has been received and is booked in with your area’s third-party delivery partner. Once booked in, the third-party delivery partner will send you, via sms and email, a link so you can track the shipment. 


This service is a Contactless Delivery Service to Ground Floor ONLY.



All mattresses sold at come with a 30 or 100 Night Trial period. The trial period for each mattress is listed on the individual product pages.  

If you are not happy with the mattress for any reason within the mattresses qualifying trial period, you can swap it over for another mattress in our range or return it and get a full refund.  

All returned mattresses are donated to our charity partner the Salvos to help those in need. 

Return shipping is free in all Metro location (Melbourne, Sydney, Canberra, Brisbane, Gold Coast, Adelaide, Hobart & Perth). If you are outside these metro locations, we will try to locate a charity in your area who can pick up your mattress. If we are unable to locate a charity that services your area, then you will need to arrange at your cost, to get the mattress to them or to a nominated depot in your closest metro location. 

As all 30/100 Night Trial returned mattresses go to charity, to live another life, they must be in an as-new condition with no damage, stains, marks or rips. We highly recommend using a mattress protector with your mattress. 

If you choose to swap over the mattress, then you will need to pay the difference in price if it is more expensive alternatively we will refund you the difference in price if it is cheaper.

Please note the trial is limited to one mattress swap or return per household, delivery address or order. If you need to purchase multiple mattresses, we recommend buying one first to make sure you are happy then placing another order.  

If you would like to swap or return your mattress, please email [email protected]  


Live Chat

Need additional info on our products or services? Our online Live Chat team is available 7 days a week from 9am to 10pm. Talk to us on LiveChat today.